🔄 Returns & Exchanges

🔄 Returns & Exchanges

At HoomeJia™, we want every purchase to feel right for your home. If your order does not meet your expectations, eligible products may be returned within 180 days of delivery, subject to the conditions below.

Please contact us before sending anything back so our support team can review your request and provide the correct return instructions. 📦

✅ Return Eligibility

To qualify for a return, the product must:

  • Be returned within 180 days of confirmed delivery

  • Remain unused, unworn, and undamaged

  • Be in its original condition

  • Include all original tags, accessories, manuals, and components

  • Be returned with its original packaging whenever reasonably possible

  • Include proof of purchase or a valid order number

Items showing signs of misuse, heavy wear, accidental damage, modification, or incomplete packaging may not qualify for a refund.

🏷️ Sale and Final-Sale Products

Products clearly marked “Final Sale” cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.

Other discounted products may qualify for an exchange or store credit unless the product page or promotional terms state otherwise.

📬 How to Start a Return

Step 1 — Contact Our Support Team

Email service@variie.com with the subject line:

Return Request – Order #[Your Order Number]

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Preferred resolution

  • Clear photographs, when the item is damaged, defective, or incorrect

Please wait for confirmation before shipping your package. Returns sent without prior authorization may be delayed or refused.

Step 2 — Prepare the Package

Carefully place the product and all included accessories inside suitable protective packaging.

Please include your order number or a copy of the invoice inside the parcel. If the original shipping box is unavailable, use a sturdy replacement package that protects the product during transit. 🧺

Remove or cover any old shipping labels before attaching the new return label.

Step 3 — Send the Return

After your return request has been approved, we will provide the applicable return instructions and address.

Please use a trackable shipping service and keep your shipping receipt until the return has been completed. We are not responsible for packages lost or damaged while being returned without adequate tracking or protection.

Unless the return is caused by an incorrect, defective, or damaged product, the customer is generally responsible for return-shipping costs.

💳 Refunds, Store Credit & Exchanges

Once your return arrives, our team will inspect the product and notify you by email.

Approved returns may be resolved through one of the following options:

  • Refund to the original payment method

  • Replacement product

  • Exchange for another eligible item

  • Store credit

Approved refunds are normally issued within 7 business days after inspection.

Please note that your bank, card issuer, or payment provider may require additional time to display the refund in your account.

Original shipping charges and return-shipping fees are generally non-refundable unless the return results from our error or a qualifying product issue.

📦 Incorrect, Missing, or Damaged Products

Oh no—if your order arrives damaged, incomplete, or different from what you purchased, please contact us as soon as possible. 😟

Send the following to service@variie.com:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the outer packaging and shipping label

After reviewing the information, we may offer a replacement, refund, store credit, or another appropriate resolution.

Please do not discard the product or packaging until your request has been reviewed.

🔁 Exchanges

Eligible full-price products may be exchanged when the requested replacement is available.

Because inventory can change quickly, we cannot guarantee that another size, style, or product will remain in stock while the return is being processed.

When an exchange is unavailable, we may offer store credit or a refund instead.

🚫 Non-Returnable Products

For health, hygiene, safety, or customization reasons, certain products may not be eligible for return after opening or use.

Non-returnable items may include:

  • Personalized or custom-made products

  • Used personal-care or hygiene products

  • Products damaged after delivery

  • Items missing essential parts or packaging

  • Gift cards

  • Products marked Final Sale

Any product-specific return restriction will normally be shown on the relevant product page.

🏢 Authorized Return Address

Approved returns may be directed to:

SHOP USSA, INC
8172 NW 66th Terrace
Tamarac, FL 33321
USA

Please do not send a package to this address until you have received return authorization from our support team.

💌 Need Help?

Questions about returns, exchanges, replacements, or refunds may be sent to:

Email: service@variie.com
Phone: 1-954-7264494

Please include your order number so we can assist you more quickly. ✨